Cancellation policy

By subscribing, you agree to a monthly rolling subscription. Your first payment is taken today. Your subscription renews monthly from the date you first subscribed. Your first box will be the monthly box shown on this page. Boxes are available while stock and packing capacity lasts. Cancel, pause or skip at least 48 hours before your next renewal payment is due to avoid your next charge, via the customer portal or by emailing hello@delishly.co.uk 

Cancellation before dispatch and subscription cancellation

If you wish to cancel a one-off order before it has been dispatched, please contact us as soon as possible at hello@delishly.co.uk.

If your order has not yet been dispatched, we will usually be able to cancel it and provide a refund.

If your order has already been dispatched, you may need to follow the returns process below.

Cancelling a subscription is different from cancelling or returning a box that has already been charged or delivered.

You can cancel, pause or skip your subscription through your customer account or subscription portal where this option is available. You can also contact us at hello@delishly.co.uk.

To avoid your next subscription charge, you should cancel, pause or skip your subscription at least 48 hours before your next renewal payment is due.

If your subscription has already renewed and payment has been taken, cancelling your subscription will stop future renewal payments but will not automatically cancel or refund the box already charged.

If you have already been charged for a subscription box and want to cancel that box before dispatch, please contact us as soon as possible at hello@delishly.co.uk. Where the box has not yet been allocated, packed, prepared or dispatched, we may be able to cancel it and provide a refund.

Where the box has already been allocated, packed, prepared or dispatched, or contains fresh, perishable, short-life, bespoke or hygiene-sensitive products, we may not be able to cancel or refund that box for change-of-mind reasons.

This does not affect any legal cancellation, return or refund rights you may have for a specific box.