Shipping policy

We currently deliver to addresses within the United Kingdom, subject to courier availability and any delivery restrictions shown at checkout.

Our standard launch-box delivery service is DPD Next Day from dispatch, charged at £4.99 for eligible UK mainland addresses.

Additional delivery charges may apply for certain locations, including but not limited to Northern Ireland, the Scottish Highlands and Islands, the Isle of Man, the Channel Islands and other remote or offshore addresses. Any additional delivery charges for your address will be shown at checkout before you place your order.

Delivery is £4.99 for England and Wales, £7.49 for Northern Ireland, and £9.99 for Scotland while we finalise postcode-based courier pricing. Mainland Scottish subscribers will receive extra gluten-free treats in their box to offset the temporary higher delivery charge. Some remote postcodes may require a different courier service. If there is any issue with your delivery area, we’ll contact you before dispatch.

DPD services may include tracking, delivery notifications, an estimated delivery window and options such as leaving with a neighbour, rerouting, collection from a pickup location or leaving in a safe place, depending on the service and delivery address.

Our mystery boxes are usually packed and dispatched in monthly batches.

We expect to dispatch monthly boxes during the first week of each month.

Dispatch and delivery dates are estimates only unless we expressly state that a date is guaranteed. Unless we agree a different delivery period with you, we will deliver your order within 30 days of accepting it.

If we become aware of a significant delay, we will contact you using the details provided with your order.

We are not responsible for delays caused by events outside our reasonable control, including courier delays, severe weather, strikes, road disruption, supplier issues, public holidays or incorrect delivery information supplied by you.